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National September 11 Memorial & Museum
National September 11 Memorial & Museum

National September 11 Memorial & Museum

star-5
17,318 Reviews
View operating hours
One Liberty Plaza, New York City, New York

The Basics

The outdoor 9/11 Memorial is open daily and does not require tickets or reservations, while museum entry is ticketed and can be purchased up to six months in advance. At the memorial, visitors can walk the perimeter of the pools to read the names of the nearly 3,000 people killed on 9/11 at the World Trade Center, at the Pentagon, and in Shanksville, Pennsylvania, as well as those killed in the 1993 World Trade Center bombing, etched in bronze panels around the pools’ rims. At the museum, there are three sections: before September 11, the day of, and after. Inside the quiet halls, visitors can explore expressive artworks, walk down the very staircase used by workers to escape the buildings on 9/11, hear voicemail messages left by the victims to loved ones, enter a quiet space for reflection, and watch several videos including a time-lapse film of the transformation of the WTC site. Most weekdays, the museum holds live, 30-minute talks featuring survivor stories and personal tales of remembrance.

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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
$109.00 per adult
Traveler Favorite
Tim was fantastic at...
Tim was fantastic at putting a personal touch on the horrific events of 9/11. Loved all of the info he shared, it really made the experience!
Tammy_D, Sep 2021

Recent reviews from experiences in New York City

star-4
Crowded
Aaron, Sep 2021
9/11 Memorial Museum Admission Ticket
Impactful, surreal but overcrowded. I’m not sure what capacity is but it felt like my 11AM tickets were useless in the sense that entrance did not feel staggered. I was hoping to have a silent and memory provoking experience but instead it was primarily trying to avoid all the travelers barely following social distancing measures.
star-5
A Day to Remember
Deborah_G, Jul 2021
9/11 Memorial Museum Admission Ticket
Memorial was beautifully done, organized, and clean. I found employees including security to be helpful and friendly. Found museum to be carefully planned out and interesting. Not overly crowded but there were some bottlenecks where people lingered.
star-4
Very Good
Cristin_A, Jul 2021
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Kids loved the tour- jarred was amazing and very knowledgeable!! Recommend it- only set back is tour got cut short due to COVID museum/memorial close at 5pm!
star-5
Never Forget.......in more ways than one.
chris_m, Sep 2021
9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket
The memorial, museum, etc. was so eloquently done and very moving. I unfolded an American flag at the North Tower location that I had flown over Afghanistan on 9-11-06 during my first deployment there. Now that flag has flown at both locations. Where it all started and where we ended up. Members of my family were with me also so that just made the whole experience at the memorial very memorable. I highly recommend it!
star-4
Knowledgable tour guide.
Mace_S, Sep 2021
9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket
Very informative. Tour guide provided his own personal experience which made the 911 tragedy come 'alive'. More info and background of the terrorists would have been appreciated, but was omitted by the guide.
star-4
Informative, but Crowded
MAndreson, May 2021
9/11 Memorial Museum Admission Ticket
The museum is amazing, a must-see, and very educational for those who were not alive yet when this tragedy occurred. However, we felt there were too many people allowed in at one time. Social distancing was nearly impossible with the number of people inside.
star-5
A day in history
Fredrick_F, Sep 2021
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Knowledge courtesy understanding the gravity of the situation coupled with a sense of humor Tim was GREAT!!!!
star-4
Remembering
Tom_B, Sep 2021
9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket
Seeing and Hearing about the people who were involved and how NY keeps their memories alive This was a very tragic day which was shared all.over in real time. I think everyone was somehow effected and will.aiways remember where they where when they saw the horror unfolding on TV
star-5
My Pearl Harbor, my day of Infamy.
KarenE_W, Sep 2021
9/11 Memorial Museum Admission Ticket
Seein the photos of those who died on 911, the Memorial Wall with the colored tiles representing those who died. Seeing the fire truck that was destroyed. Hearing in their own voices, the eyewitnes account from New Yorkers and their disbelief in what they had seen that morning. Then the exhibit and actual audio hearing the voices of the Seals mission in finding and killing "Geranimo" code name for Osama Bin Liden!
star-5
Highly recommend
ERIC_E, Sep 2021
9/11 Memorial Museum Admission Ticket
Very touching and realistic experience. Extremely emotional. Everything was informative and organized so we could move about freely and experience all components.
star-5
9/11 experience
Robert_F, Sep 2021
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
The museum and going up the tower was great. The tour guide was exceptional. Going over the grounds was nice.
star-5
Everyone should experience this.
Donna_M, Sep 2021
9/11 Memorial Museum Admission Ticket
So very well done and a wonderful tribute to the lost and those left behind. Words can’t describe it. Thank you 🙏

Things to Know Before You Go

  • Give yourself at least two hours at the memorial and museum to explore and reflect.

  • Hourlong staff-guided tours of the 9/11 Memorial & Museum can be bundled with museum admission. It’s best to arrive at least 15 minutes before your designated tour time.

  • Mobile apps and a museum audio guide can enhance a self-guided experience.

  • Some sections of the museum may not be appropriate for kids under the age of 10.

  • There is a café on the atrium terrace level.

  • The 9/11 Memorial & Museum is fully accessible.

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How to Get There

As with much of New York City, the best way to get to the 9/11 Memorial & Museum is public transit or a taxi, as parking is extremely limited. The site is accessible by subway (A, C, E, J, R, Z, 1, 2, 3, 4, and 5 trains), bus (M5, M20, and M22), and PATH train. Once you arrive, memorial entrances are at the intersections of Liberty and West streets, and West and Fulton streets. The main museum entrance is at Fulton and Greenwich.

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When to Get There

The museum is open from 9am to 8pm Sunday through Thursday and 9am to 9pm on Friday and Saturday. Last entry is two hours prior to closing. Weekday mornings and the cold winter months tend to be the least busy times to visit. Early birds will appreciate the early-access museum tour, a behind-the-scenes experience offered several times weekly before official opening hours. If you’re on a budget, the museum opens its doors to the public for free on Tuesdays from 5 to 8pm.

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Finding a Personal Connection to the 9/11 Memorial & Museum

The National September 11 Memorial & Museum is an emotional experience for most visitors, but especially so for friends and families of victims, and for survivors of that day. Those with a personal connection to someone lost in the attacks can visit the 9/11 Memorial & Museum website and, on the Find a Name page, type in a name, flight number, or affiliation to learn where an individual’s name is etched around the north or south pool.

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National September 11 Memorial & Museum