Hobart Hop-on Hop-off Bus Tour

Hello Fatima_H . We are disappointed that our tour on this occasion did not meet your expectations. We value all feedback about our tours. We regularly review our tours and tour costings and our hop on hop off tours are currently the cheapest in Australia. We have particularly focused on keeping the costings down for family groups, which meant that $70 covered your family of 5 for 24 hours from first hopping on the bus. I apologise if you felt this wasn't value for money. Your feedback is appreciated. The hop on hop off model is popular around the world as these tours allow travelers to explore the city they are visiting at their own pace. In our case the tour covers 26 kilometers, there are 20 bus stops to hop on and hop off and explore in four Hobart suburbs including Battery Point, Sandy Bay, South Hobart and Hobart city. The commentary is pre recorded for passenger safety, accuracy, quality and consistency of information provided, and allows for the commentary to be provided in multiple languages for those where English isn't their first language. I hope you can appreciate that delivering live commentary is challenging for tour bus operators/drivers. We prefer our drivers to not be distracted by attempting to deliver live commentary whilst focusing on safely navigating the bus through road, weather & traffic conditions. In Tasmania there are also road rules that cover hand held device use in vehicles including cars & buses. We acknowledge that although a popular form of tour model by a majority of people the 90 minute loop/ hop on hop off tour model of touring may not suit some travelers. We do aim to provide detailed, accurate easily accessible information about our tours online & in printed from so that they travelers can make an informed decision prior to purchasing one of our tours. We offer full refunds for people who are not 100% with our tours. If you would like a tour refund, would like to provide further feedback or would like to discuss your tour experience please contact our office and we would be happy to assist you.

Hello Lisa_E. We value all feedback. We are disappointed that our tour did not meet your expectations on this occasion. We review our tours and tour costings regularly. We always aim to provide tours that are interesting, informative and are value for money so we apologize if you felt this wasn't your tour experience on the day you joined one of our tours. Included in the ticket purchase of $35/ Adult (24hr ticket) , $45/Adult (48hr ticket) 90 minute loop/ unlimited hop on hop off at all of the 20 stops for the duration of ticket purchase, complementary headsets, ponchos (when raining), and the official sightseeing guidebook. We hope despite your tour experience being not as positive as we would have hoped you were still able to make the most of the discount restaurant and attraction vouchers within the complementary guidebook. There is also the ability to add on tours at a discounted rate to kunanyi/Mt Wellington and the Cascade Brewery if you were after some other locations to explore not within the city loop route which included sites and attractions located within Battery Point, Sandy Bay, South Hobart and Hobart city. We acknowledge that although the hop on hop off tour model is a popular way for most travelers worldwide, as it is a convenient and easy to explore a city at your own pace, this type of tour may not appeal to all. We aim too provide detailed tour information online and in print so that travelers can make an informed decision prior to purchasing and joining one of our tours. We offer full tour refunds if people are not 100% happy with their tours. If you would like a tour refund, would like to provide further feedback, provide constructive ways to improve passenger tour experiences please contact our office and we would be happy to assist you. Many thanks. Kind regards. Fiona Tour Manager Red Decker Company