Key West Dolphin Spotting or Snorkel Boat or free time options

I never went I’m in Chicago where I live I booked for May 10th and was told I needed to change my payment information on the 8th via email I click mange my booking put my card information in to change the payment information only and some how they sent me a email saying my reservation were for may 8th I never changed anything but my card information reached out to the company for help to put the date back to the 10th because clearly i had no idea how it changed in the first place and they told me it would be a no show and there was nothing they can do even though they where able to see I originally booked for the May 10th and I explained to them there was no way I would’ve changed the dates when I’m still in Chicago I got no help at all just being put on hold by people who I felt like did understand anything I was saying I wasn’t even requesting a refund and they told me there was nothing they can do and tried to convince me to pay them again if I wanted to go on May 10th. I should’ve looked at the review rating and went the other way but I wanted my children to snorkel for their birthday but if you google there are other companies that offer this same experience with better customer services and pricing

Wasnt a great trip. Most of our activities were canceled. When we called Viator the customer service rep was very nasty.

When I booked my trip I clearly told the lady I need transportation to be picked up and she booked it with no pickup/drop off so I wasn’t able to make it to my trip and still haven’t heard from the company on seeing if they can refund me since it was a mistake on there end

I was one of the first stops and everything was fine until we kept making stops and the entire bus was filled to capacity. I was forced to sit next to a stranger, they false advertised and are not following any law in regards to covid or social distancing. Honestly I’d rent a car and drink myself next time. I reached out to Viator and the customer service was horrible,

This trip was terrible. The bus ride was absolutely horrible. Seats were gross and the smell from the bathroom made you want to throw up. They would turn the air off on the bus so the smell would get worse. Really have no idea what I paid $220 for but I am not happy

The wind canceled the water activities. Other than that, it was nice. We did not buy a city tour, preferred to use the free bus and walking. The money we saved went to Cuban restaurant for lunch. You do need a map to guide yourself.

We really loved this tour but be prepared for a long day!! The only drawback is that you have limited time to actually walk around Key West. We also booked a glass bottom boat tour and in hindsight I would have preferred to soak up the atmosphere of Key West. We were extremely rushed trying to fit everything in. A must do is the Conch Train which gives you a tour of Key West and the commentary was fantastic. Overall it was an amazing day and would do it all again minus the glass bottom boat!!

We had an excellent trip to Key West from Miami! We were picked up very earlynot a problem but were taken to a McDonald's for breakfast, not the best!! We made our way across the beautiful Keys commentary very good. Once we arrived in Key West we had five hours to ourselves which we thought would be too long, no we took the hop on hop off bus tour. After arriving back we then took a walk to the southern most point, stopping at points of interest along the way. In amongst this we had lunch. We just had time for a drink before it was time to leave. All in all a very enjoyable day.

A great trip. Lots to see in Key West. If planning to do The Little White House make sure you do it early as you go through with a guide. We didn't have enough time. The only downfall was the tropical rain and the streets flooded.

Great way to see Key West without driving. Makes for a long day though. Enjoyed the trolley tour of the island and visit to Truman's summer White House. Just wish the tour company had told us they were picking up people at a hotel across the street from ours. They told us to go to a hotel over a mile from where we were staying forcing an unnecessary cab ride when we could have just gone across the street.