Private All Inclusive New York Transfer: Cruise Port to Airport or Manhattan

We waited after they called and said 5 minutes, then we called again and the guy didn't know who I was and finally said another 5 minutes. Waited 10 more minutes for sick of it and took an Uber! Hoping to get a refund.

Well first of all the shuttle went to the incorrect cruise port which meant a 40 minute wait on the dock side. Arrived eventually and the drive to the hotel was pleasant enough. On arrival at the hotel the driver was unable to find the entrance/foyer of the hotel so he dropped us a good block from the entrance, saying it was just around the corner. We then had to walk for a block with 2 large suitcases and 2 hand luggage. This was totally unsatisfactory considering my wife is not in the best of health.

Our driver showed up at our hotel on time, we called the service the night before to make sure we were going to the right ship terminal. We were brought to the wrong ship terminal the driver hopped out of his car and proceeded to unload are luggage to get on the wrong cruise ship we told him and showed him our paper work he showed us his phone. I called his company and it became a blame game. We refused to get out of the car the police got involved as we were from Canada and had no way to get to the correct port. He took us to the correct port claiming he would not be paid by his company his boss told us to give him a big tip. So we paid 137.00 for 2 transfers plus his 50.00$ tip. The car at the airport charged us 10.00 $ more because we had 4 suite cases or he would not bring us to our hotel at 9:30 at night. After we had paid in advance what choice do you have but to pay them again. Over priced and bad customer service. Do not book with company.

Car brilliant, driver pleasant and helpful. There on time. A little confusion but that was the ports handling of the traffic. Journey comfortable in a clean car. Plenty of room for passengers and luggage.

This first experience went well. Our driver was waiting, on time, but we needed to telephone to alert him of our whereabouts. The 40 minute journey was pleasant, and the driver was informative about our route and progress. The drop off was at an unorthodox location, and there was no hesitation by our driver in following our instruction. Thanks MY SEDAN! Bob G

Pickup was on time. The driver was courteous. Couldn't ask for a better transfer from hotel to port.

Arrived 50 minutes late. They double booked the driver. So we had to wait for another one. They did not even know there was a problem till I called them looking for my driver.

It was just a ride from the port to the airport. The driver was great !!!!!

This car service was excellent!!! We actually used it three times segments on this, our first trip to NYC. We used them from the airport to our hotel, our hotel to cruise terminal, and cruise terminal to airport. They were where they were supposed to be when they were supposed to be and got us to where we need to go. They were also good about calling us to make sure that we knew what type of vehicle to look for, etc. I would highly recommend using this car service. It took a lot of the stress out of navigating the city.

I was unprepared to scramble with my luggage and handbag among throngs of customers similarly searching to connect with public and/or private transportation providers ON THE STREET. In past experience with transfer providers, passengers pass an orderly line of providers making connections and receiving help with baggage. It took a half hour watching cars shuffling in and out of traffic, turning corners, and honking horns before I finally saw my driver on foot searching the crowd holding a small sign with my name. He overlooked me. I yelled, THAT'S ME! three times and gave chase as he turned his back and headed to his car. Other passengers helped hail him before he drove away. The drive from Manhattan's Cruise Port in New York to Newark Airport was swift and safe, but I will never again meet a transfer provider in such an insecure, unstructured, melee.