Versailles Palace & Gardens Full Acces Ticket & Audio Guided Tour from Paris

Gardens were beautiful. Palace was extraordinary. Guides did not explain our options for the trip well. They didn't inform us that we could rent carts to explore the garden. Didn't tell us which line we should be in to enter the Palace. Wasted 30 minutes in the wrong line. Poor communication

Versailles itself was impressive. The tour service on the other hand was disorganized. Instructions were not clear about what “redeeming entry tickets” meant. There were no signs at the pick up place for the bus. Everyone there were asking each other in doubt. When the bus came there were two guides handing out tickets and they appeared to be doing this for the first time. Handing out tickets, bus pass,…etc took an hour. It wasn’t resolved even when we got to Versailles. We were there waiting, not sure of what the next step was. Guides did not gather people and announced things. We were all waiting in anticipation of some concrete instructions like how do we get back; where do we gather for our return by bus. We waisted time there too. So for a tour that starts with pick up at 10:10 am from Eiffel, we made it inside Versailles at noon!!! We had to gather at 3:30pm for our return by bus. There was also no skipping the line etc with this purchase of the tour. I recommend anyone thinking of this tour to buy their own ticket ($20 for the buildings, $10 for the gardens), you can take the metro there from Paris -pretty convenient actually. It may take an hour to get there but you won’t necessarily save time by buying the whole lot more expensive tour. They also just announced on the bus that we needed to download an app on your phone (which is free to download for anyone) for our audio tour. This is something that should be communicated at the time of purchase because you need Wi-Fi and data to fully download all the maps and audio. Reception at Versaillas was not good so we couldn’t even listen the audio. I don’t recommend this tour.

The organization of the tour was very poor. Was it the first time you organize it? It was chaos and it effected our time. We had less time to explore the palace and gardens.

The tour operator didn't have multiple busses. We were asked to arrive at certain times but o ly half the group would go on the bus the other half would wait an hour for the return bus. This led to only having 90 minutes in the garden and rushing out of the palace...to then wait an hour outside the grounds while once again two groups were put on one bus with an hour wait. Book directly through french govt site and take a train there or taxi.

Great day. Perfect amount of time. Did not feel rushed. Had lunch. The transportation was very comfortable

The bus guides were friendly, patient and knowledgeable. Versailles was amazing. Bring food if you are there for the day. Lines were long.

Bus was 1.5 hours late. Entire bus load of people wasting the morning waiting on the side of the road. Then they lied to Viator stating they were less than an hour late denying any partial refunds. Versailles is beautiful though, just use a company with integrity.

This was a very disappointing and very unprofessional from the start to finish. It started with the bus showing up at pickup point 20 Minutes Late. We purchased skip the line tickets, when we reached the palace we were informed that we had to stand in line which took us over an hour to reach the entry point. When we submitted our tickets which were given to us by the tour guide on the bus 2 of the tickets were declined by the entrance staff said they were invalid and no one was with us (Tour Guide) to help solve the issue. We had to call the tour company ourselves and try to get the situation resolved the tour company text us 2 tickets however the entrance staff to the palace said that texted tickets would not be accepted. The 2 people (which were elderly) that did get to enter was very late entering and had to do the tour on their own. This is very unacceptable and over 90 minutes of time at the palace and gardens was lost due to late pick up and NO SKIP THE ACCESS had to stand in a very long line. Expecting a full refund on this excursion I have purchased many excursions over the last 3 weeks through Viator and by far Im sure this tour did not meet your standards. Very Disappointed Alane

The experience was advertised as skip the line and had an increased price because of that. There were lower priced options but we bought the higher one because of skip the line. When we get there, there was no skip the line option. The tour operator said "they really need to take that out of there", we agree. I really feel I deserve a refund of the higher rate I paid for something that does not exist!

It was a nice idea but they gave us the wrong tickets to view the gardens of Versailles. We ended up purchasing tickets for our family of 4 and buying an uber after. Could have saved money by doing this on our own. It was fairly easy meet up and comfortable bus.