Small-Group Tour: San Francisco City Tour Including Muir Woods and Sausalito

They pick you up, and drop you off at your hotel that they have listed. Tour guide was very knowledgeable throughout SF. You go your own way through Muir Woods, Sausalito, and Coastal trail. Which is great for me. You do have to walk quite quickly.

This was my first visit to the San Francisco area. I booked this tour after my first one with the company Shuttle Tours of America went out of business suddenly. I wasn't sure if this tour would be as good as the one that got cancelled, but boy was I surprised!!!! It was a wonderful tour :) They do pick-up and drop off from your hotel which is great. The tour director Steven was extremely knowledgeable about all three areas and very friendly. He really cares. He gave us so much information. I was really impressed. It is quite a long tour but very worth it. He made many stops for us to get out and explore the area and take pictures like at Chinatown, Painted Ladies houses, Sausalito and more. The Muir Woods part is just ok; nothing much to write home about. So I would highly recommend this tour.

Unfortunately this tour was very disappointing! First, the tour company was a mess: not answer to several emails before the tour schedule, gave misleading info about the pickup location and time and more importantly they cancelled our tour at the last minute because there was not enough people and rescheduled us to the next day tour! Thank to them, we waste a full day of our vacation! Regarding the tour itself, we booked for 3 activities in a single tour : city tour, Muir woods and Sausalito but when starting the tour we understood that we will do 2 separated tours with two different groups with the same guide and van : Muir woods and Sausalito in the morning and San Francisco City tour in the afternoon . We had to waste time twice for pick up and drop off people from the two tours! Regarding the guide himself, I would refer him more as a driver than a guide, especially for the morning tour at the Muir Woods and Sausalito , it was more a kind of “ visit in your own tour with a driver” and the schedule was very tight with only one hour at each location, so we could barely enjoyed our visit. Fortunately, the second tour in San Francisco was more interesting with several landmark stops and with more explanations from the guide. In addition, the first thing this guide talked about during the tour ( even before introducing himself) was his expectation in getting a 20 % tour value tip and there was a big sign in the bus reminding this! We found this quite rude and impolite. And at the very end we only gave him 10% tip because he was not so much informative , he more a driver than a guide and for the low quality level of the company tour organization.

We booked this tour at least one month ago before we left Australia to come to San Fransisco. 14 hours before the tour was due to depart we received an email notifying us that the tour may not go ahead but that a final decision would be made by 9pm that night and we would be notified as to whether or not the tour would run. We did NOT receive that promised notification. It was only when, after waiting for an hour to be picked up the next morning i.e. the day of the tour that we rang and were told the tour had been cancelled. The person we spoke to was not at all helpful and did not seem at all concerned that we now had to organize something else for the day in a city with which we were not familiar. Neither was he concerned about our refund and told us it was up to us to contact Viator and ask for it. We think the refund should be automatic. The Small Group tour company has been totally unprofessional in its handling of this.

Jerry was our driver & had a wealth of knowledge about SF & the whole area!! Amazing tour with great sights!!

This tour provided my wife and myself a wonderful wrap up to our trip. It was our last day in San Francisco and Michael, our guide, took us on a wonderful tour while providing an excellent explanation of what we were seeing. Loved the whole day!!!!

The only changes would be cutting time in Sausalito and the look out to maybe alot for time to disembark to see Lombard Street and the Oainted Ladies.

Everything went well with our tour and guide! (Except weather permitting) was cloudy. I will go again. Only comment needs to have a microphone so everyone can hear well

We absolutely LOVED this tour! Gerry was our tour guide and that man is a walking encyclopedia! He told us EVERYTHING about all the places!!! I just think he is an invaluable employee!!! Wonderful tour and wonderful tour guide! Thanks Gerry for really giving us the low down on San Francisco and its history!!! LOVED it all!!!!

Steven was extremely knowledgeable of this tour. Enjoyed it, and learned a lot.